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The deadline for exam and assessment entries is approaching on the 10th of June. Make sure you have made your entry before this date!

 

Interactive Template| How to Handle a Difficult Conversation with a Vulnerable Customer

Download this interactive template of a conversation between a collector and a customer suffering from poor mental health. Make the decisions that lead to the best outcome and test your ability to resolve the problem.

This guide is available to all until 1st of July, when it will become available to Members exclusively.

 

How to handle a difficult conversation with a customer

 

 

 

Enhance your Credit Management Career

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Training

Essential Credit Management and Debt Collection training course sessions, delivered flexibly for your needs.

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Find out more about CICM Qualifications

CICM offer globally recognised Ofqual regulated Qualifications for Credit Management and Debt Collections Professionals.

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CICMQ

Setting the standard for Best Practice in Credit Management and Collections

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Download the Credit Management and Collections Review 2023

Supporting Vulnerable Customers During Mental Health Awareness Week

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We're on tour!

This is an exclusive opportunity for CICM Members!

Book your place on the next big opportunity to continue your professional development in 2024.

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Book your place on Credit Fest