Get Qualified
With a variety of study methods, choose the professional body for Credit Management and Debt Collections and achieve a globally recognised and regulated CICM Qualification to enhance your career.
Upskill with Training
Upskill your team with gold-standard training across the order-to-cash lifecycle. Made by experts in their field, we're putting the "best" in best practice with CICM Training.
Best Practice
Display your organisation's dedication to best practices in the Credit Management and Debt Collections industry with a CICMQ Accreditation by the Chartered Institute of Credit Management.
Industry News & Insights
FCA to hold Annual Public Meeting in Edinburgh
Companies House to bring in changes to accounts filing from April 2028
AI in financial services: shaping our approach through industry engagement
Our Corporate Partners
Court Enforcement Services
High Court Enforcement that will Empower You!
We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. With our fast, fair and personable approach to service, we work harder to bring you the sector’s best results without risking client reputation.
- Free Transfer Up process of CCJ’s to High Court
- Market-leading recovery rates
- Over 100,000 writs, recovering >£187 million since 2014
- Real-time access to cases via our Award-Winning App
- Our highly trained and certificated agents cover every postcode in England & Wales.
FAST. FAIR. FOR YOU
- Email:
- [email protected]
- Phone:
- 07759 122503
- Website:
- www.courtenforcementservices.co.uk
Credica
Automate cash collections processes and reduce risk within your ledger with our class leading Credit Control software. Integration with any ERP/AR system(s) and all Credit scoring agencies such as Creditsafe, giving our customers a full holistic view of their risk and debtors, whilst automating their chasing strategies and taking away the laborious, mundane tasks from the Credit Control team. Our entire offering benefits from a ‘human’ approach to customer service, where we work hard to achieve productive and enjoyable working relationships and seek to maximise the benefits our system provides for each and every customer.
Impressive ROI is inevitable, and our customer retention year-on-year of over 96% is testament to that.
- Email:
- [email protected]
- Website:
- www.credica.co.uk
Dun & Bradstreet
At Dun & Bradstreet, we have a standardised risk approach to help make confident, timely, and accurate lending and credit decisions. We help businesses access up-to-date and timely data on hundreds of millions of global businesses. And we don’t limit how often you’re able to run checks on businesses in your portfolio. So, you can be sure you always have the latest information on the companies you choose to do business with – whether micro businesses run by a single person right up to large, international enterprises.
- Email:
- [email protected]
- Phone:
- 0808 239 7001
- Website:
- www.dnb.co.uk
- LinkedIn:
- https://linkedin.com/company/dun-&-bradstreet/
Esker
Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From invoice delivery to cash application, Esker automates each step. Esker’s automated AR system powered by TermSync helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.
- Email:
- [email protected]
- Website:
- www.esker.co.uk/
Genius Software Solutions Limited
Genius provides solutions designed to enhance your customer engagement with compliance in full focus; our team have decades of operational experience in the Debt & BPO space.
As a global outreach partner our technology drives compliance and operational efficiency to help your business thrive.
- Streamline Collections; Payments & Asset Recovery, whether this be inhouse or within a BPO setting with our Adept Platform.
- Enhance customer engagement with our fully cloud-based omnichannel platform, Commpli.
Established in 2009 by industry veterans, we bring extensive experience in overcoming the frustrations commonly associated with traditional software in the sector. Our solutions are built upon a foundation of partnership; we're committed to supporting our clients' growth and evolution.
With over a decade of innovation, we've helped businesses worldwide enhance efficiency, optimise workflows, and respond to the dynamic needs of a changing marketplace.
We believe in minimising complexities and eliminating unnecessary hurdles. We ensure a clear roadmap, providing our clients with all the necessary tools and continued support to ensure maximum productivity and success.
- Email:
- [email protected]
- Phone:
- +44 141 280 0275
- Website:
- www.geniusssl.com
- LinkedIn:
- https://linkedin.com/company/genius-software-solutions-limited
Hays Credit Management
Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.
- Email:
- [email protected]
- Phone:
- +44 (0)7865 275171
- Website:
- www.hays.co.uk/
Key IVR
Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.
Key IVR provides a suite of products to assist companies across the globe with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.
As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.
- Email:
- [email protected]
- Phone:
- +44 (0)1302 513000
- Website:
- www.keyivr.com/
Menzies
Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Our services include: advisory, audit, corporate and personal tax, corporate finance, forensic accounting, outsourcing, wealth management and business recovery – the latter of which includes our specialist offering developed specifically for creditors. For more information on this, or to see how the Menzies Creditor Services team can assist you.
- Email:
- [email protected]
- Phone:
- +44 3309 129828
- Website:
- www.menzies.co.uk/creditor-services
MIL Collections
MIL Collections MIL Collections is a specialist debt recovery partner with over 20 years’ experience across commercial and consumer portfolios, operating on both contingency and debt purchase models. We deliver ethical, effective, and relationship‑driven solutions for businesses across the UK and internationally, with a strong focus on compliance, customer care, and commercial performance.
We act as an extension of our clients’ organisations, providing a transparent, fully managed service. Each account is individually assessed, assigned to a dedicated case manager, and progressed through a structured strategy aligned with client objectives and customer circumstances. This ensures clear communication, informed decisions, and measurable results throughout the recovery process.
Our team takes the time to understand each client’s sector and risk profile, enabling proactive engagement and appropriate escalation. By combining hands‑on case management with a partnership‑focused approach, MIL delivers sustainable recoveries while protecting customer relationships and building long‑term client trust.
- Email:
- [email protected]
- Phone:
- 07961 578739
My DSO Manager
My DSO Manager is an intelligent SaaS AR and credit management solution for SMEs to international enterprises, helping AR analysts manage risk, maximize cash collection and streamline the credit-to-cash cycle, by a real-time insight to KPIs.
Due to its inventive in-house IT teams and their tight collaboration with support staff, many of whom were credit managers at large firms, it can quickly integrate any ERP data and customize as needed.
- Email:
- [email protected]
- Phone:
- +447933092111
- Website:
- www.mydsomanager.com
Novuna Business Cash Flow
Novuna Business Cash Flow provides cash flow finance solutions to businesses of all sizes across a wide range of sectors in the UK, enabling SMEs and corporates to find the right cash flow solution to grow their business.
With remote digital on-boarding through FLi, its unique platform, a flexible approach to contracts, and fast payout Novuna Business Cash Flow won Innovation in the SME Finance Sector at the 2024 Business Moneyfacts Awards. Combining innovative cash flow solutions with industry leading technology, the business retains one of the highest customer satisfaction scores in the market.
Novuna Business Cash Flow is a trading style of Mitsubishi HC Capital UK PLC, part of Mitsubishi HC Capital Inc., one of the world’s largest and most diversified financial groups, with over 11trn yen (£57bn) of assets.
- Email:
- [email protected]
- Phone:
- 020 4632 1996
- Website:
- https://www.novuna.co.uk/business-cash-flow/
Paraglide AI
Paraglide is an AI-native solution providing AI agents for Accounts Receivable and order-to-cash.
Paraglide's Billing Support Agent manages your AR inbox, replying to incoming billing queries 24/7 in any language, while the Collections Agent handles the full two-way collections conversation: personalised outreach, replies, and contextual follow-ups in existing threads, from first reminder to debt recovery.
Paraglide detects disputes, gathers context across your systems, escalates to the right stakeholder, and follows up until resolved. Its Credit Agent handles credit approvals and ongoing risk monitoring. The Supplier Portal Agent logs into customer portals, uploads invoices, matches them to the correct PO, tracks statuses, and escalates rejections. Cash Application reads remittances in any format and matches the payments that rules-based engines reject, including short-payments, missing references, typos, and FX differences.
Built for mid-market and enterprise finance teams with high invoice volumes, Paraglide reduces DSO, automates the manual work, and turns bad debt into collected cash.
- Email:
- [email protected]
- Phone:
- +447584733900
- Website:
- www.paraglide.ai/
Redflag Alert
RedFlag Alert works towards growing and protecting businesses by using advanced machine learning and AI technology data to provide businesses with information so they can
deliver best in class sales, credit risk management and compliance.
Red Flag uses real time data to help Sales and marketing teams match their ideal customer profile with our detailed company search, providing businesses with accurate information needed to make key business decisions and grow.
- Email:
- [email protected]
- Phone:
- 07467625320
- Website:
- www.redflagalert.com/
Shakespeare Martineau
Shakespeare Martineau offers expert debt and asset recovery services, helping businesses navigate complex financial challenges across various sectors, including energy, manufacturing, breweries, government, vehicle leasing and finance. Our highly experienced team provides comprehensive support for both regulated and unregulated debt, acting as an extension of internal collections processes when needed. Our primary aim is to keep client costs low while considering the emotional impact on debtors, engaging empathetically to reach solutions.
We offer a cradle-to-grave service for both B2B and B2C collections, including domestic and international pre-legal collections. Our team of more than 70 experts delivers transparent fee plans, bespoke service and flexible case management. Additional support includes training, advice and sector resources, along with litigation and mediation services. Our approach ensures clients can focus on core business activities while we manage debt recovery efficiently and empathetically.
- Email:
- [email protected]
- Phone:
- 01789 416440
- Website:
- www.shma.co.uk
STA International
STA International is a trusted leader in credit management, providing expert solutions in global debt recovery, outsourced credit control, address tracing, and legal debt recovery. For over 30 years, we’ve helped businesses of all sizes maximise cash flow, minimise risk, and recover outstanding debts efficiently.
We act as extension of your credit control team, using technology, knowledge, and an effective ethical approach to your debt recovery. Our bespoke processes ensure that collections are dealt with professionally and amicably, helping to protect your reputation and relationships while achieving results that improve your cash flow.
Our activities on individual cases and overall performance stats can be accessed 24/7 on our market-leading client reporting platform, Your Debts Online. At STA International, we don’t just recover debt; we support businesses to create healthy financial positions while fostering better long-term customer relationships.
- Email:
- [email protected]
- Phone:
- 01622 600 921
- Website:
- www.stainternational.com
- LinkedIn:
- https://linkedin.com/company/sta-international-uk/
TCN
TCN is a global leader in cloud-based contact centre solutions, specifically engineered for accounts receivable management (ARM), BPOs, and every scale of enterprise. TCN’s comprehensive suite features the advanced TCN Operator platform, providing omnichannel communications, automation, predictive dialling, and IVR. With integrated tools such as Click2Pay, robust compliance modules, and real-time analytics, TCN empowers organisations to drive operational efficiency while ensuring superior customer satisfaction. Committed to seamless scalability and industry-leading UK-based support, TCN provides the technology and expertise to meet the evolving needs of the credit and collections industry. For further details, visit www.tcn.com.
- Phone:
- +44 (0) 800-088-5089
- Website:
- www.tcn.com/
Top Service
Top Service Ltd The only credit information and debt recovery service provider specifically for the UK construction industry. Alongside our credit limits, scores and everything you would expect on a standard credit report, our community of over 3000 construction businesses share their payment experiences relating to whether they have been paid on time, late or not all. Our payment experiences are the most up to date credit information available and enable construction businesses to confidently assess credit risk & make the best, most informed credit decisions. Coupled with our range of effective debt recovery solutions, quite simply our members stay one step ahead & experience less debt & more cash.
- Email:
- [email protected]
- Phone:
- +44 (0) 1527 503990
- Website:
- www.top-service.co.uk
- LinkedIn:
- https://linkedin.com/company/top-service-ltd
Towerhall Solutions
Towerhall Solutions is a trusted solution provider specialising in debtor collection, tracing and asset recovery for the financial services sector and housing associations sectors among others. We understand that managing tenant debtor books and consumer finance requires a delicate balance between effective recovery and social responsibility.
Our approach is strictly compliant and deeply sensitive to the circumstances of debtors. We prioritise treating customers fairly, ensuring that every interaction adheres to the highest regulatory standards while protecting your organisation's reputation. By engaging with debtors constructively and using the latest technology, we resolve arrears and recover assets without resorting to aggressive tactics that damage relationships.
Towerhall acts as an extension of your team, bringing empathy and expertise to complex portfolios. Whether you are a housing association managing rent arrears or a financial institution handling sensitive asset recovery, we deliver results that stabilise your revenue while upholding the dignity of your customers and tenants.
- Email:
- [email protected]
- Phone:
- 01342 718300
- Website:
- www.towerhallsolutions.com
- LinkedIn:
- https://linkedin.com/company/towerhall-solutions/
