Working for CICM
We’re always on the look out for fantastic people to join our team. Whether you are looking for a full time paid role, a part time position or a volunteer role, we have something for everyone.
If you cannot see a role that catches your eye right now, please email you CV and covering email to [email protected].
See our current Vacancies
Online Part Time Teachers/Learning Support Coaches in Business, Finance and Credit subjects
Part Time Teacher (Subject Expert):
- Develop and deliver engaging and informative online courses in your area of expertise. We have lots already in place that you can expertly tailor.
- Create well-structured lesson plans, learning materials, and informal assessments.
- Provide constructive feedback and guidance to students, mark homework, maintain course management logs.
- Participate in Best Practice meetings and events as part of the teaching team. Complete mandatory compliance training
Part Time Learning Support Coach:
- Assist learners in their learning journey by offering personalised 121 support and guidance.
- Be available for 2 hours per learner across their unit of study to clarify unit requirements, concepts, signpost to additional resources and answer questions.
- Monitor learner progress and provide feedback for improvement, for example marking draft assignments.
- Provide regular reports to CICM.
- Complete mandatory compliance training
Qualifications and experience:
- Proven expertise and experience delivering teaching and learning in the subject area.
- Teacher qualified (minimum Level 3 Award in Education and Training/PTTLS)
- Qualified in your subject area – this could be for example CICM, ACCA, CIMA, CIPD, CIPS OR degree or higher in a related field
- Strong communication and presentation skills.
- Experience of online teaching, training and learning platforms desirable.
- A passion for education and a desire to impart your knowledge and help others succeed.
- Experience of motivating and inspiring learners to achieve their academic goals.
Benefits:
- Competitive pay and part time hours that can work around other commitments, work and family life.
- Flexible working hours, mostly delivered from your home.
- The opportunity to make a meaningful difference in the lives of learners.
- Join a supportive and collaborative team committed to educational excellence.
- Training, induction and support to become a great tutor or coach.
- Materials and guidance in order to support your delivery.
How to Apply:
Please send your CV and a cover letter explaining your teaching/coaching experience, why you’re applying, which role and subject areas you’re interested in, to [email protected] At CICM we know that education has the power to change lives. Join us in shaping the future of education and empowering individuals to achieve their academic and career goals. CICM is passionate about diversity, equality, and Inclusion. We welcome candidates from all backgrounds
Volunteer Membership Assessors
After recently updating the membership application criteria and process, the CICM has built a strong team of volunteer membership assessors. This vital role helps us to review CICM professional membership applications at ACICM, MCICM and FCICM level. With an increased number in applications, we are looking to extend the team.
Could you join the team and help shape the CICM membership of the future?
If you are an MCICM or FCICM member, and have a few hours to spare each month (working via email and online), we would love to hear from you.
To apply, email the membership team at [email protected]
Apprenticeship End Point Assessor
The Chartered Institute of Credit Management has a vacancy for an independent assessor to mark assignments and conduct professional discussions for apprentices at the end of their Level 2 Credit Controller/Collector and Level 3 Advanced Credit Controller/Debt Collection Specialist apprenticeships.
The role will include:
Assignment marking:
Assessors would mark assignments focusing on technical knowledge, skills and behavioural aspects of apprentices and confirming that the candidates have met the requirements of the Apprenticeship Standard. Training would be provided.
Professional discussion:
Assessors would conduct professional discussions with apprentices to ascertain how well apprentices are performing in their role and whether the apprentice has the knowledge, skills and behaviours required to meet the requirements of the apprenticeship Standard. The professional discussions will need to take place during the working day usually via Microsoft Teams so can be conducted from home as long as suitable equipment is available. Training would be provided.
Essential characteristics are:
- Minimum 5 years’ experience working in credit management or debt collection and a qualification in credit management or debt collection plus familiarity with the role covered by the apprenticeship and expertise in the specialist option being assessed
- Credit management/debt collection technical and management expertise to ensure they can assess all areas of the Standard
- Understanding of the qualifications used within the apprenticeship
- Ability to demonstrate skills needed to be an assessor
- No current relationship with the apprentice / employer involved in the assessment.
Business Law Exam Reviewer
Location: Remote – deliver from the comfort of your own home or face to face by agreement
Salary: Competitive daily rates of pay plus reasonable expenses
Hours: Part-time – 2 meetings per year, you don’t have to commit all year round. This role can be carried out whilst working full time, so great opportunity to do something different.
Contract type: Self-employed and we support you to get set up – it’s quick, simple and easy to do.
Start date: Immediate start and if you’re not ready yet, we’re also recruiting for later dates in the year.
Application Deadline: 31st March 2025
We are on a mission to make quality education accessible to everyone, and we are looking for experienced and qualified people to join our Exam team.
About Us
CICM is the largest recognised professional body in the world for the credit management community. We deliver OFQUAL regulated qualifications, apprenticeships and learning packages through our innovative online education platform that empowers individuals to gain essential knowledge and skills in the field of Credit Management which includes a whole host of units across a world of business and finance too.
About You
You will be a qualified Credit Manager who will be able to assist with reviewing our Business Law online exams against current study material ensuring our students have learnt and met the required standards. The aim is to ensure that the quality, standards and levels remain as expected after exams have taken place. Training and support will be provided, and you will need to attend two review meetings a year either remotely or at CICM Headquarters. If you have a passion for sharing your expertise and making a positive impact on others' lives, then we invite you to consider becoming part of our exam team to help learners excel in Business Law.
About the Role – annually you will:
· Review submitted online exam entries against study material.
· Support by creating test forms.
· Write and create test questions.
· Advise and update multiple choice questions for exams.
· Reviewing and checking how the test forms and questions have performed.
· Deal with queries and complaints.
· Review new test papers before use.
Qualifications and experience:
· Experienced Credit Manager with recent industry experience
· Applicants should possess well-regarded and relevant professional, preferably Level 3 and Level 5 Diplomas in Credit & Collections and/or equivalent academic qualifications.
· A passion for education and a desire to impart your knowledge and help others succeed.
Benefits:
· Competitive pay and part time hours that can work around other commitments, work and family life.
· Flexible working hours, mostly delivered from your home.
· The opportunity to make a meaningful difference in the lives of learners.
· Join a supportive and collaborative team committed to educational excellence.
· Training, induction and support.
· Materials and guidance in order to support you
How to Apply:
Please request an application pack from [email protected]
At CICM we know that education has the power to change lives. Join us in shaping the future of education and empowering individuals to achieve their academic and career goals.
CICM is passionate about diversity, equality, and inclusion. We welcome candidates from all backgrounds to apply.
Training & Content Delivery Manager
Department: Operations/Delivery
Responsible to: Head of Delivery
Term: Permanent Full Time Frequent travel, occasional international
Job Purpose:
The Training and Content Delivery Manager is responsible for developing and delivering high- quality training and resources for CICM members, learners, and credit professionals. This role involves designing, delivering, and maintaining training programs, managing external trainers, and developing content across various media channels to enhance the capabilities of individuals and teams in the credit and collections industry.
Main responsibilities:
Training Delivery & Management
- Deliver exceptional training experiences to CICM members and learners, ensuring all sessions align with CICM's standards and requirements.
- Design and deliver training courses (pre-recorded, virtual, and face-to-face) for open classes, in-company sessions, podcasts, webinars, and other member events to support Continuing Professional Development (CPD).
- Deliver qualification virtual classes and support the development of teaching and learning materials, workshops, and accreditation programs.
- Manage and monitor external trainers, recruit and train them as needed, and ensure they stay updated with CICM changes and standards.
- Evaluate and provide feedback to participants and employers post-training to enhance delivery and secure future business.
- Provide ongoing support to Development Partners, building sustainable business relationships that enhance training delivery.
Resource and Content Development
- Lead the planning, design, development, and delivery of high-quality CICM resources, ensuring alignment with the Institute's strategic goals.
- Develop content for various CICM media, including websites, social media, study texts, webinars, online learning, member workshops, and publications.
- Work closely with other CICM functions to improve the customer experience by strategically disseminating resources that support CICM values and objectives.
- Develop and deliver bespoke member provisions, training programs, and qualification resources in liaison with trainers, tutors, Corporate Partners, and other external organisations.
- Regularly review, maintain, and update training and learning materials to ensure they reflect current industry practices and CICM standards.
Collaboration and Relationship Building
- Build and manage relationships with members, clients, and Development Partners, advising on training delivery plans to meet their needs.
- Liaise with different CICM departments, working collaboratively to create and deliver resources that support CICM’s strategic goals and enhance the overall member experience.
- Work with subject matter experts, authors, and printers to ensure content and resources are accurate and of high quality.
Quality Assurance and Continuous Improvement
- Stay updated with new trends and tools in credit management, employee training, and resource development to enhance CICM's offerings.
- Ensure all resources are technically accurate, user-friendly, and relevant, adhering to quality assurance and control techniques.
- Support CICM’s role as a leader in credit management by actively raising the profile of CICM and contributing to the ongoing improvement of its services.
General Responsibilities:
- Take on additional responsibilities as requested by your line manager.
- Ensure compliance with CICM's policies and procedures at all times.
- Participate in training and development to maintain and enhance skills relevant to the role.
Our application process
We know that moving jobs is a big step, so we spend time getting to know you and you being able to meet the team, really understand the role and make the right decision for you. We’ll mix virtual interviews (great for fitting in meetings with busy lives) with face to face interviews, so we get to meet you and you get to see our busy office in action.
If our values match, and you find our role the great next step for you, then we know our offer to you will be a long lasting career.
Equality, diversity and inclusion
CICM values and champions equality, diversity and inclusion in everything we do. If you require adjustments, please let us know.
Little extras to make work even better!
** Not applicable to these roles:
- Online Part Time Teachers/Learning Support Coaches in Business, Finance and Credit subjects
- Volunteer Membership Assessors
- Apprenticeship End Point Assessor
- Business Law Exam Reviewer
Naturally, we’re always considering more ways we can do and offer more to our staff. But here’s our current range of extras:
Pay and holidays
- Competitive salary
- Yearly salary reviews
- 25 days holiday (plus Bank Holidays)
- 1 day discretionary Birthday Leave
- 3 days discretionary office shut-down over Christmas period
Looking after you and your wellbeing
- Employee Rewards Scheme offering discounts and offers from suppliers in retail, hospitality, travel, wellbeing and more
- Company Pension Scheme – we match a level of contribution up to a maximum of between 5% and 9% of salary
- Private Medical Scheme – available cover for you and your family
- Group Life Assurance with cover at twice the amount of your annual salary
- Eyecare vouchers
Your learning and development
- Continuing Professional Development opportunities across a range of platforms both informal and formal
Strong values
We’re proud to live and support our values in everything we do. They are:
- Brave
- Curious
- Resilient
Other
- Free car parking onsite, with electrical charging points
- Bright and open plan collaborative office space
- Conveniently accessible from the A1
- Always listening to our colleagues with our staff surveys
- Hot/Cold Refreshments in the office