Our qualifications are available at the following levels, click on the appropriate link to find out more.
Please note if you do not achieve a pass grade in your exam, whilst you can re-book your exam within a few days, you will not be able to re-sit sooner than 30 days from the date of your previous attempt.
One hour online multiple choice exam.
Date: Online Exams
>75% Level 2 Pass
CICM Membership gives access to online learning materials, practice exam questions and other learning resources to support enforcement agents ongoing continuous professional development (CPD) for recertification. See the syllabus.
Become a Studying member and you will get access to the Taking Control of Goods course within CICM Knowledge Hub.
All learners, other than apprentices, will need to be a Studying Member in order to book their Exam.
One written assignment which requires work-based evidence.
Date: January, March, June or October
See Assignments for more information on how to get your assignment.
50% Level 3 pass
See the Moderator Feedback Reports below and the High Court Enforcement syllabus.
Moderator Feedback Reports are useful resources to help learners with their assignments to help them achieve a good result.
Business Communication & Personal Skills
Consumer Telephone Collections
Commercial Telephone Collections
Advanced Business Communications and Personal Skills
Advanced Collections
Credit Risk Management
Debt Recovery Management
Advanced Enforcement
Advanced Credit Risk Management
Compliance with legal, regulatory, ethical and social requirements
Legal Proceedings & Insolvency
Process Improvement
Strategic Communications and Leadership
Strategic Planning
General Money & Debt Advice principles & practice
Debt Prioritisation principles & practice
Court Procedures and Enforcement Action principles & practice
Non-statutory solutions & budgeting advice principles & practice
Statutory solutions & budgeting advice principles & practice
Money & Debt Advice Call Handling principles & practice
Become a Member to get started on your qualification journey
All learners, other than apprentices, will need to be a Studying Member in order to book their Exam.
The High Court Enforcement Officers Association (HCEOA) and the Chartered Institute of Credit Management (CICM) have collaborated to update the High Court Enforcement Officer’s education pathway.
Previously the application to the Ministry of Justice (MoJ) required an academic qualification (CICM Level 4 Diploma) and an amount of practical experience in High Court Enforcement (usually 2 years), which the HCEOA confirmed through the assessment of a ‘Logbook’. This has now undergone a change and if you are undertaking this version of the qualification, you will need to refer to the old pathway.
The HCEO professional programme assumes that learners have achieved a minimum of Level 3 qualifications in enforcement related areas on entry, ideally through completion of qualifications in enforcement, law, credit management and/or consumer collections, for example CILEX or CICM. Practical experience will involve the enforcement of Writs and therefore learners require a Level 2 Award in Taking Control of Goods and enforcement agent’s certificate issued from local County Court to undertake the Level 4 Certificate of High Court Enforcement Practical Experience.
Learners apply for the programme through the HCEOA and are required to send their current CV with supporting evidence of their educational qualifications to the Association Secretary [email protected]. If it is unclear as to whether educational qualifications are at Level 3, CICM will assess CVs and advise HCEOA on eligibility. There is a fee for this service which can be found on the CICM website.
Once registered with the HCEOA, candidates must register with CICM as a studying member. Once registered, you will need to purchase your study material and request your assignment from [email protected]
As some candidates may be part way through the current qualification and some units will be removed from the new Level 4 Diploma, the last opportunity to submit an assignment on the old pathway will be June 2024, with last certificates issued by September 2024. We are not accepting new enrolments of the old qualification pathway for Level 4 Diploma in High Court Enforcement.
From the end of October 2022, all new candidates will use the new Level 4 Certificate in High Court Enforcement Practical Experience rather than the HCEOA Logbook to evidence their ability to carry out High Court Enforcement work.
Candidates may transfer to the new Level 4 Certificate in High Court Enforcement Practical Experience which has the advantage of being a separately certificated, regulated qualification.
The HCEO professional programme assumes that learners have achieved a minimum of Level 3 qualifications in enforcement-related areas on entry. Candidates must be registered with the HCEOA as a student member as well as with CICM and hold a minimum of a Level 3 qualification in enforcement-related areas.
The Diploma takes about two years to complete, depending on how many units a learner takes at one time and involves three assignments and one exam. Assignment submission and exam opportunities are in January, March, June and October. Exam can only be taken once passes have been achieved for the three assignment based assessments.
You can study through supported or unsupported distance learning or through in-company training.
View syllabus.
The next step is to complete your log book and submit to the High Court Enforcement Association (HCEOA) for assessment. This is required to become fully qualified as an authorised High Court Enforcement Officer, contact the HCEOA for further information.
To enrol onto this course and obtain this Qualification, you must be a CICM member that is capable of accessing CICM Knowledge Hub.
The assessment tool comprises of 60 compulsory questions which help you build up a portfolio of evidence of your experience.
You can complete the 60 questions in any order. There is a navigation panel on the left to help you move quickly around your portfolio. Also you can save your work and then return at a later date to answer further sections.
Make sure that you read each question carefully for example, if a SMART action plan is requested, ensure you use all five SMART elements:
Although you can start preparing your portfolio when you commence your Level 4 Diploma studies, please be aware that your evidence must be a maximum of 12 months old at the point of submission. Therefore potentially if you start early you may have to update some of your evidence at a later date.
Please note if you do not achieve a pass grade in your exam, whilst you can re-book your exam within a few days, you will not be able to re-sit sooner than 30 days from the date of your previous attempt.
One hour online multiple choice exam.
Date: Online Exams
>75% Level 2 Pass
CICM Membership gives access to online learning materials, practice exam questions and other learning resources to support enforcement agents ongoing continuous professional development (CPD) for recertification. See the syllabus.
Become a Studying member and you will get access to the Taking Control of Goods course within CICM Knowledge Hub.
All learners, other than apprentices, will need to be a Studying Member in order to book their Exam.
One written assignment which requires work-based evidence.
Date: January, March, June or October
See Assignments for more information on how to get your assignment.
50% Level 3 pass
See the Moderator Feedback Reports below and the High Court Enforcement syllabus.
Moderator Feedback Reports are useful resources to help learners with their assignments to help them achieve a good result.
Business Communication & Personal Skills
Consumer Telephone Collections
Commercial Telephone Collections
Advanced Business Communications and Personal Skills
Advanced Collections
Credit Risk Management
Debt Recovery Management
Advanced Enforcement
Advanced Credit Risk Management
Compliance with legal, regulatory, ethical and social requirements
Legal Proceedings & Insolvency
Process Improvement
Strategic Communications and Leadership
Strategic Planning
General Money & Debt Advice principles & practice
Debt Prioritisation principles & practice
Court Procedures and Enforcement Action principles & practice
Non-statutory solutions & budgeting advice principles & practice
Statutory solutions & budgeting advice principles & practice
Money & Debt Advice Call Handling principles & practice
Become a Member to get started on your qualification journey
All learners, other than apprentices, will need to be a Studying Member in order to book their Exam.
The High Court Enforcement Officers Association (HCEOA) and the Chartered Institute of Credit Management (CICM) have collaborated to update the High Court Enforcement Officer’s education pathway.
Previously the application to the Ministry of Justice (MoJ) required an academic qualification (CICM Level 4 Diploma) and an amount of practical experience in High Court Enforcement (usually 2 years), which the HCEOA confirmed through the assessment of a ‘Logbook’. This has now undergone a change and if you are undertaking this version of the qualification, you will need to refer to the old pathway.
The HCEO professional programme assumes that learners have achieved a minimum of Level 3 qualifications in enforcement related areas on entry, ideally through completion of qualifications in enforcement, law, credit management and/or consumer collections, for example CILEX or CICM. Practical experience will involve the enforcement of Writs and therefore learners require a Level 2 Award in Taking Control of Goods and enforcement agent’s certificate issued from local County Court to undertake the Level 4 Certificate of High Court Enforcement Practical Experience.
Learners apply for the programme through the HCEOA and are required to send their current CV with supporting evidence of their educational qualifications to the Association Secretary [email protected]. If it is unclear as to whether educational qualifications are at Level 3, CICM will assess CVs and advise HCEOA on eligibility. There is a fee for this service which can be found on the CICM website.
Once registered with the HCEOA, candidates must register with CICM as a studying member. Once registered, you will need to purchase your study material and request your assignment from [email protected]
As some candidates may be part way through the current qualification and some units will be removed from the new Level 4 Diploma, the last opportunity to submit an assignment on the old pathway will be June 2024, with last certificates issued by September 2024. We are not accepting new enrolments of the old qualification pathway for Level 4 Diploma in High Court Enforcement.
From the end of October 2022, all new candidates will use the new Level 4 Certificate in High Court Enforcement Practical Experience rather than the HCEOA Logbook to evidence their ability to carry out High Court Enforcement work.
Candidates may transfer to the new Level 4 Certificate in High Court Enforcement Practical Experience which has the advantage of being a separately certificated, regulated qualification.
The HCEO professional programme assumes that learners have achieved a minimum of Level 3 qualifications in enforcement-related areas on entry. Candidates must be registered with the HCEOA as a student member as well as with CICM and hold a minimum of a Level 3 qualification in enforcement-related areas.
The Diploma takes about two years to complete, depending on how many units a learner takes at one time and involves three assignments and one exam. Assignment submission and exam opportunities are in January, March, June and October. Exam can only be taken once passes have been achieved for the three assignment based assessments.
You can study through supported or unsupported distance learning or through in-company training.
View syllabus.
The next step is to complete your log book and submit to the High Court Enforcement Association (HCEOA) for assessment. This is required to become fully qualified as an authorised High Court Enforcement Officer, contact the HCEOA for further information.
Need help choosing the right study method and qualification path for you? Get in touch with us today!