Advanced Enforcement
Syllabus Topics
1. Role and responsibilities (22%)
- Powers of enforcement agents
- Obligations of enforcement agents
- Risks associated with enforcement
2. Taking Control of Goods (22%)
- Impact of legal, regulatory and industry frameworks on enforcement
- Prescribed forms for each stage of the Taking Control of Goods procedure
- Key risks of non-compliance associated with form completion
- Relative merits of four ways of Taking Control of Goods
3. Customer relationship management (14%)
- Challenges of managing internal and external relationships
- Positive outcomes for a range of stakeholders
4. Advanced Enforcement Work (21%)
- Handling enforcement work including customers with complex requirements
- Handling customers with disputes or complaints
- Handling challenging customer behaviour
5. Reflective practice (21%)
- Evaluation of skills and practice
- Assessment of changes in approach and outcome
- Action planning to improve performance