How to handle a difficult conversation | Interactive Template

Download the interactive guide for handling a difficult conversation with a customer suffering from poor mental health.

This Interactive Template is available EXCLUSIVELY to CICM Members.

You can test your knowledge and skills with this example conversation between a collector and consumer struggling with their mental health and capability to make their payments on time.

Can you select the correct conversation pathway and find a solution that provides a good outcome for this vulnerable customer?

Become a Member and get the interactive template, today.

Authors

Jules Eames FCICM (Grad); PGCE

Resource and Content Manager , Chartered Institute of Credit Management

Jules Eames FCICM (grad); PGCE, is a qualified teacher, trainer and credit manager with experience in credit and debt specialisms across the O2C spectrum and ancillary businesses, in consumer, B2B and export markets.

With over 20 years in active Credit Management and a pivotal role in the development and delivery of teaching and training within CICM, Jules is passionate about helping credit professionals be the best they can be.

Her enthusiastic, interactive training sessions offer practical, workable and realistic approaches to relevant subjects, imparting the knowledge and skills needed to drive positive results and greater confidence.

Email:: [email protected]
LinkedIn:: https://linkedin.com/in/jules-eames-fcicm-grad-pgce-1a923a55/

Iain Young MCICM(Grad)

Training Delivery Manager, Chartered Institute of Credit Management

Email:: [email protected]

How to handle a difficult conversation | Interactive Template

Become a Member

Related topics

You may also be interested in